Shipping & Returns
USA SHIPPING
SHIPPED VIA USPS WITH TRACKING NUMBER
First Class Shipping (3-7 Days): $5.95
Priority Shipping (2-4 Days): $14.95
FREE STANDARD DELIVERY ON ALL U.S. ORDERS $50+
CANADA & MEXICO SHIPPING
STANDARD DELIVERY | SHIPPED WITH TRACKING NUMBER
First Item: $12.00
Additional Item: $7.00
INTERNATIONAL SHIPPING
STANDARD DELIVERY | SHIPPED WITH TRACKING NUMBER
First Item: $18.00
Additional Item: $10.00
Missing Parcels / Damaged Goods / Unexpected Items / Taxes & Duties
Although we do our best to consistently offer an outstanding customer experience, as is life we understand that sometimes things don’t always go to plan. Whether it is a problem with a missing parcel, damaged in transit goods or if you have received something you weren’t expecting, please be rest assured that we will do everything possible to fix any issue.
If there is a problem with your order the best way to contact us is by sending an email to hello@EuphorixApparel.com. It is helpful for us if you include the order number found on your confirmation email, your postal address as it should be written and attach any pictures where appropriate. We aim to reply to all messages within one working day.
Missing Parcels
Please be aware that all delivery times quoted are a guideline as set out by our postage provider and on the rare occasion an item may take a little longer than stated to arrive. As per our terms of service, it is our policy to only re-send an item after we have submitted a successful lost mail claim with the postal service.
Damaged Goods
If an item arrives to you in any condition which is less than perfect and you report it to us via email/chat straight away then we will replace the item. Please be aware that all incoming and outgoing goods are quality checked and we will not accept liability for items which have been damaged after being used unless it was due to a proven manufacturer fault.
Unexpected Items
Euphorix receives hundreds of orders every month, although 99.9% of items are sent out correctly, one or two have been known to slip through the net every so often (We are only human after all!). If you have received something that you haven’t ordered then please send us an email to let us know and we’ll sort out the issue straight away.
Taxes & Duties
Address Change Request
Any change of address must be made within 24 hours of placing your order. Please note: this is just a request and cannot be guaranteed. Always make sure to confirm your shipping address before placing an order, as we will not be able to refund due to incorrect shipping details.
Returns Policy
We are happy to exchange or refund most products within 14 days of delivery so long as they arrive back to us in the condition that they were sent. We will mail you out a return label at no cost. If you would like to send an item back to us then please send an email to hello@EuphorixApparel.com, or contact us by using the blue chat bubble at the bottom-right if this page, we will be happy to walk you through the returns procedure. Further details on our returns policy can be found on our conditions of use page.
We aim to offer the best customer service experience possible here at Euphorix so please don’t hesitate to contact us if you have a problem.